Custom Software Development Company

CTI Technology and Combinations in Call Management Software

Globerian designs and develops combined telecommunications platforms that permits seamless integration between data and voice messaging services using Inbound & outbound speed dial, blended, and multi-channel contact call center software development. Customization is accessible for virtual call center, Automatic Call Distribution (ACD), auto/predictive dialers, manual/progressive dialers, speed-dialers, call/IVR scripting, call monitoring capabilities, voice mail, and social media additions.

Telephony Message Development Software

Globerian make available telephony software services such as Short Message Service Center (SMSC) and Multimedia Messaging Service Center (MMSC) platforms, gateways and afford support for multiple messaging protocols. Globerian also program web/video conferencing features, including real-time streaming, interactivity, electronic hand raising, screen/application sharing, virtual breakout rooms, and record/playback using pop-up screen announcements using Session Initiation Protocol (SIP).

Speech Analytics Tools and Speech Software

Globerian implement customer care call recordings within call center tracking software for real-time record and analysis of data. Globerian association speech analytics software with text data (live chats or email threads) for BI analysis. Call-mining technologies are realized with AI powered speech-recognition to deliver speech to text translations of customer interactions. This data increases efficiency and offers universal CRM efficiencies, compliance.

Telephony Data Integration

Globerian specify in Cisco's Architecture for Voice, Video and Integrated Data (AVVID), Microsoft Windows Telephony API (TAPI) and Salesforce CTI integration. Third-party leveraging of cloud PBX vendor software, as well as OnSIP and RingCentral is also available. Improve web server data retrieval and CRM within a single point of access. Call Center Tracking Software and intelligent call routing make available data throughout the call journey.

Computer Telephony Integration Software

Globerian developers engineer computer telephony integration software explanations using the Avaya and Intuity platforms for call centers, self-service applications, Interactive Voice Response systems, call management, and screen-pop applications habitually used in telehealth and telemedicine. Globerian also make available various messaging solutions, such as Short Message Service (SMS), Multimedia Messaging Service (MMS), and voicemail.

IMS Software Solutions

Globerian IMS (IP Multimedia Subsystems) solutions contain development for Voice over IP (VoIP), telephony, Interactive Voice Response (IVR), Sessions Initiation Protocol (SIP), Integrated Services Digital Network (ISDN), fax, Instant Messaging (IM), and web/video conferencing software. Globerian developers engineer computer telephony integration software solutions spending the Avaya and Intuity platforms for call centers, self-service applications, Interactive Voice Response organizations.

Interactive Voice Response System

Globerian implement Interactive Voice Response (IVR) system development, as well as visual workflow interface, Text-To-Speech (TTS), Automated Speech Recognition (ASR). Automatic or Computer Assisted Personal Interviewing (CAPI) skill uses knowledgeable call routing for end point accuracy forwarding. Software package development can be custom-made for multilingual support. Call centers, self-service applications, Interactive Voice Response systems.

VoIP Server Software

Globerian specialists develop VoIP (Voice over Internet Protocol) server software features and systems, including (VoIP) applications, contact/call center systems, and web / video conferencing platforms.

CTI Application

Globerian progress Computer-Telephony Integration (CTI) applications, including caller authentication, voice recognition, call processing, fax management, softphone, and voicemail-to-email, as well as engineer custom integrations for computerized telephone networks such as Salesforce CTI integration.

BYOD and MDM Solutions

Globerian developers engineer BYOD (Bring Your Own Device), Mobile Device Management (MDM), and unified network management applications.

Computer Telephony Integration (CTI) Software Solutions